Quick Heal-Support-Using Quick Heal

Quick Heal Emergency CD, create your own emergency bootable CD that will help you to clean boot your Windows PC and scan and clean all the drives including NTFS partitions. This helps in cleaning badly infected PC from file infecting viruses which cannot be cleaned from inside windows.

Command line scanner plays a vital role on Windows 95/98/Me operating system. If your computer is badly infected by a virus in such a case while installing Quick Heal, Pre-install scan of Quick Heal installer will detect the active virus resident in memory. Hence you are unable to proceed with Quick Heal Installation. You are required to remove the virus from memory and other critical system areas before proceeding with Quick Heal Installation. To create Quick Heal Emergency CD, your system should fulfill following requirements:

Licensed copy of Microsoft Windows Operating System. (Windows NT/2000/XP/2003 or above).
Microsoft Windows Installation CD. (Windows NT/2000/XP/2003 or above)
A blank writable CD and a CD-Writer drive.
Emergency CD can only be used to scan and clean drives of the same system for which you have licensed Microsoft Windows operating system.

How to make Emergency CD

Emergency CD and Command line scanner can be created using installed Quick Heal software.

Using Emergency CD

Insert Emergency CD into your CD-Rom/DVD-Rom drive.
Restart your system.
Emergency CD will be automatically start and starts scanning all the drives. It will automatically disinfect the infection if found.
Once the scanning is over remove the Emergency CD from CD-Rom/DVD-Rom drive.
Restart your system.

Using Command line Scanner

Command line Scanner is executed using EMGSCAN.EXE command at the DOS command prompt. EMGSCAN.EXE usage is:

Emgscan Usage

Emgscan.exe [drive/path] [options]

Emgscan Options

/DELETE	Delete infected files.
/REPAIR	Disinfect whenever possible.
/DUMB	Do a "dumb" scan of all files.
/WARE	Scan for Adware/Spyware.
/MIME	Scan for eml files.
/HELP or /?	Display this help.
/LIST	List all files checked.
/NOSUB	Do not scan subdirectories.
/ARCHIVE[-]	Scan inside archive files.
/PACKED[-]	Unpack compressed executables.
/REPORT=FileName	Create a report file.
/TEMPDIR=DirPath	Temporary Directory name.

For specified options '-' inverts the default meaning.

To remove viruses using Emergency Disk:

Shutdown your computer.
Switch on the computer.
Insert Windows 95/98 Startup Disk or a clean DOS bootable disk. This will boot your system in A:\ Dos Shell.
Insert the Quick Heal Emergency disk.
Type “EMGSCAN C: /REPAIR” at the DOS command prompt and press Enter.
Quick Heal will scan entire C drive of your system and will try to disinfect the boot sectors or files if found infected during the scan.
When Quick Heal removes all the viruses and completes the scan, it will provide you with the respective scan summary.

Quick Heal mail protection if enabled will configure your Outlook Express as follows to provide email protection:

Incoming Mail (POP3) settings in email account properties are changed to <localhost>.
Account Name in incoming mail server will be changed from <username> to <username>/<POP3 server>

Please do not alter these changes. Outlook Express will still send and receive mail as it doing before the installation. For more information on mail protection please go through "Mail Protection Help" in Help menu of Quick Heal.

Following any one way you can check your Quick Heal Version and Virus database:

Launch Quick Heal from Start, Programs, and Quick Heal Group. Then point to Help and About Quick Heal. Here you will get version and virus database information.

Right click on any file point to Properties. Point to Quick Heal Tab. Here you will get the version and virus database information. You will also get the clean or infection status of the particular file.

Check Live Update section in Activity Log of Quick Heal Scanner.

To remove virus from memory and system you will need to scan your system using Quick Heal Emergency CD.

How to use Quick Heal Emergency CD?

You can schedule the scanner to run automatically at predetermined time and intervals. You can schedule the scan one time, daily, weekly or monthly. This will supplement other automatic protection features to ensure that your computer remains virus-free.

You can access the scheduler from Start-Programs-Quick Heal-Quick Heal–Settings–Schedule Scanning. Scheduler window contains two tab controls viz. Scheduler Entry Form and Scheduler Report. To schedule Quick Heal you must be in Scheduler Entry form tab.

To schedule virus scans:

Select the frequency of Schedule Scanning from drop down list box from Schedule Information group.

Accordingly enter the correct time, day, and date information, if necessary. You can also select to scan at First Boot instead of Specified time.

Select drive letters from Drives drop down list box to scan.

If you need special scanner configuration for this scheduled scan you can change the scanner settings by clicking the Settings button.

Click Add button to add the schedule scan entry.

Click OK to confirm.